30 days, no questions
If Heirloom is not what you hoped, write to
support@heirloom.app within
30 days of your purchase and we will refund the full $79. No questions, no friction. We will also delete your archive at the same time unless you ask us not to.
After 30 days
Heirloom is a lifetime license, so we do not pro-rate refunds after 30 days. If you stop using the product, your archive remains intact and can be picked up again at any time. You can also delete it permanently from Settings at any point.
Service outages
If a third-party provider we depend on (Claude, ElevenLabs, D-ID) suffers a multi-day outage that prevents you from using Heirloom in any meaningful way, write to us. We will issue a goodwill credit or a partial refund depending on the impact.
Chargebacks
Please email us before filing a chargeback. We have never refused a reasonable refund. A chargeback locks the account and is an irreversible process that often costs more than the original payment.
How to request
One sentence is enough: "Please refund my Heirloom purchase" sent from the email tied to your account. We aim to process within 2 business days; Stripe usually returns the funds in another 3–5.