We answer every email.

Heirloom is a small product made by a small team. Real humans read each message; we usually respond within a working day. Whether you are stuck on setup, have a feature request, or want a refund, we want to hear from you.

support@heirloom.app

For everything. Setup help, refund requests, GDPR/account deletion, feature ideas, press.

security disclosure

security@heirloom.app

Found a bug that could affect another user's privacy? Email us privately first; we will respond within 24 hours and credit you in the fix log if you wish.

before you write

FAQs

The quickest answers are usually:

Windows companion not appearing in the tray? — see Companion setup.
Refund request? — see Refund policy.
Want to delete your account? — Settings → Danger Zone.
How is my data protected? — Privacy policy.

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